Every QOP Eye Care service has a written definition of done before work starts. We measure what gets completed and verified (appointment scheduled, eligibility verified, prior auth tracked, portal message triaged), not hours, shifts, or activity.
SchedulingBillingClaims
expertise in
Eye Care
Building stronger, more connected teams
Eye-care operations that actually get finished
When the front desk is drowning in recall calls, prior auths sit unresolved, and the inbox keeps filling, the clinic stops running on time. QOP Eye Care covers both sides: we hire the schedulers, billers, technicians, and eligibility specialists who keep exam lanes full, and we take operational work off your plate on a per-outcome basis. Hiring and execution under one roof, scoped to what your practice actually ships.
Built to scale growth
Work measured by results
Hire better talent
Outcome based operations support
At QOP Eye Care, we deliver verifiable operational outcomes rather than selling headcount or vague services. We help ophthalmology practices, optometry groups, and optical retail brands offload recurring workflows—from vision plan benefit maximization to surgical tracking—without the burden of hiring or training. By implementing clear completion rules tied to tasks that drive capture rates, we provide eye care platforms with a scalable model where you pay for finished work, not just open hours.
Scheduling. Billing. Claims.
A model built around defined outcomes
QOP Eye Care’s outcome-based support means you pay only for work finished according to agreed definitions. After mapping your clinical and retail workflows, we define "done," align on criteria, and plug into your existing tools for frictionless delivery. Whether we are managing surgical pipelines or optical benefit verifications, our model provides the scalability that modern eye care platforms require. For non-standardized tasks, we also offer dedicated specialists to support your practice’s unique needs.
How we help
Appointment Scheduling and Calls
Manage appointment scheduling requests from patient intake through documented scheduling completion
QOP Eye Care handles appointment scheduling requests end-to-end, including booking, rescheduling, and callbacks for clinical exams and optical styling appointments. Every action is documented so your team can see what was completed and what remains blocked. Requests requiring clinical prerequisites or specialized surgical decisions are routed as “clinic decision needed,” ensuring your internal staff focuses only on high-level triage.
Reminders and Recall Outreach
Manage outbound reminder and recall outreach with documented patient outcomes and dispositions
We coordinate appointment reminders and recall outreach as a defined work stream to protect your capture rate and patient retention. Work is complete when outreach is attempted and the outcome is documented (confirmed, follow-up needed, or unresponsive). This protects front-desk and optical staff capacity, reducing dropped follow-through without blending retail and clinical responsibilities.
Patient Intake and Preregistration
Complete preregistration tasks through completion or clearly documented exception disposition
QOP Eye Care manages preregistration tasks to prevent day of visit issues, including demographics, digital forms, and insurance card capture. We ensure all patient data is ready before they hit the door, leading to faster check-ins and more time for patients to browse the optical gallery. The result is cleaner data and fewer downstream billing corrections.
Eligibility and Benefits Verification
Verify eligibility with detailed benefits documentation, source evidence, and guided next steps
We handle both medical and vision plan eligibility verification at the time of review. Each ticket produces a clear status, documented benefit breakdowns (including frame and lens allowances), and a next-step recommendation. By delivering verified coverage before the appointment, we enable your staff to focus on maximizing optical sales and surgical conversions rather than chasing insurance details.
Prior Authorization Coordination
Manage prior authorization submission, tracking, and follow-up; clinic retains clinical approvals
We oversee the preparation, submission, and tracking of authorizations for medical procedures, specialty medications, and advanced surgical cases. Each request includes full documentation of reference numbers and follow-up status. The outcome is a predictable surgical pipeline with auditable visibility, ensuring your surgeons and clinics stay on schedule.
Portal and Inbox Routing
Handle triage and routing of portal and inbox messages with documented resolution
QOP Eye Care manages the triage of inbound portal and inbox messages, preventing backlogs that frustrate patients. We categorize and route requests—from prescription refills to frame status inquiries—with clear notes and status updates. Anything requiring clinical judgment or retail policy decisions is escalated immediately, ensuring a consistent and professional patient experience.
Tailored Service
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with QOP Eye Care.
Dedicated Full-Time Specialist
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
Common questions
How do we decide what services to start with?
A short discovery call maps where the clinic is bleeding time: scheduling, recall, eligibility, prior auths, portal triage. We only take on work we can define, standardize, and run on a schedule.
How does work enter the workflow?
Work enters differently depending on the service. Some tasks come from your EHR in real time, others run in scheduled batches, shared queues, or an agreed handoff from your team. Each service has its own intake setup so flow stays trackable.
Do you work in our systems or your systems?
Where the work happens depends on what keeps it cleanest. Sometimes we work in your clinic systems, sometimes in ours, sometimes through a connected integration. The point is an auditable trail and clean handoffs across teams.
How do you define what counts as “complete”?
Each service breaks down into discrete outcomes with written completion rules. If you need evidence (a status update, a confirmation, a record note, a log entry), that gets defined before the work starts, not after.
How does pricing work?
Pricing is per outcome. Each outcome type carries a unit price tied to its completion rule. Most clients buy a recurring pool of service credits (or a small minimum commitment) and draw down only on completed work. Out-of-scope or blocked items do not count as completed.
What does onboarding look like?
We agree on scope and outcomes, lock in intake, configure tools and integrations, then run a short validation ramp before going live. Once the completion rules match day-to-day reality, the same definitions and pricing carry into steady state.
“We brought QOP Eye Care in to take two things off our plate: owning recall and eligibility follow-up end-to-end, and running prior auth tracking so nothing stalled after the first touch. Within a few weeks we had clear work-item definitions, a clean intake queue, and a completion rhythm the front desk could actually plan around.
The biggest shift is that we stopped paying for “support hours” and started paying for finished work. We can see exactly what was completed, what is in progress, and what is blocked. They integrated with our EHR and scheduling systems, and we only pay for outcomes we can verify.”
Jessica Carter
Director of Patient Operations
What clients say