QOP Eye Care runs clearly scoped operational services, where “done” is defined upfront. Delivery is measured on completed outcomes, not hours, shifts, or general activity.
PeopleProcessPerformance
expertise in
Eye Care
Building stronger, more connected teams
Two pillars of scalable growth
When hiring is slow and your front desk, billers, and admin staff are overloaded, growth breaks down. QOP Eye Care tackles both sides: we source and secure qualified candidates for the roles that matter most, and we operate key workflows reliably. Our outcome-based support focuses on defined results — measurable completion, not ambiguous effort — so you get one partner for both recruitment and operations that scales with your eye care business.
Built to scale growth
Work measured by results
Hire better talent
Outcome based operations support
At QOP Eye Care, we deliver verifiable operational outcomes rather than selling headcount or vague services. We help ophthalmology practices, optometry groups, and optical retail brands offload recurring workflows—from vision plan benefit maximization to surgical tracking—without the burden of hiring or training. By implementing clear completion rules tied to tasks that drive capture rates, we provide eye care platforms with a scalable model where you pay for finished work, not just open hours.
QUALITY OPERATIONS, QUALITY TALENT, REAL IMPACT,
A model built around defined outcomes
QOP Eye Care’s outcome-based support means you pay only for work finished according to agreed definitions. After mapping your clinical and retail workflows, we define "done," align on criteria, and plug into your existing tools for frictionless delivery. Whether we are managing surgical pipelines or optical benefit verifications, our model provides the scalability that modern eye care platforms require. For non-standardized tasks, we also offer dedicated specialists to support your practice’s unique needs.
Our most requested services
Appointment Scheduling and Calls
Manage appointment scheduling requests from patient intake through documented scheduling completion
QOP Eye Care handles appointment scheduling requests end-to-end, including booking, rescheduling, and callbacks for clinical exams and optical styling appointments. Every action is documented so your team can see what was completed and what remains blocked. Requests requiring clinical prerequisites or specialized surgical decisions are routed as “clinic decision needed,” ensuring your internal staff focuses only on high-level triage.
Reminders and Recall Outreach
Manage outbound reminder and recall outreach with documented patient outcomes and dispositions
We coordinate appointment reminders and recall outreach as a defined work stream to protect your capture rate and patient retention. Work is complete when outreach is attempted and the outcome is documented (confirmed, follow-up needed, or unresponsive). This protects front-desk and optical staff capacity, reducing dropped follow-through without blending retail and clinical responsibilities.
Patient Intake and Preregistration
Complete preregistration tasks through completion or clearly documented exception disposition
QOP Eye Care manages preregistration tasks to prevent day of visit issues, including demographics, digital forms, and insurance card capture. We ensure all patient data is ready before they hit the door, leading to faster check-ins and more time for patients to browse the optical gallery. The result is cleaner data and fewer downstream billing corrections.
Eligibility and Benefits Verification
Verify eligibility with detailed benefits documentation, source evidence, and guided next steps
We handle both medical and vision plan eligibility verification at the time of review. Each ticket produces a clear status, documented benefit breakdowns (including frame and lens allowances), and a next-step recommendation. By delivering verified coverage before the appointment, we enable your staff to focus on maximizing optical sales and surgical conversions rather than chasing insurance details.
Prior Authorization Coordination
Manage prior authorization submission, tracking, and follow-up; clinic retains clinical approvals
We oversee the preparation, submission, and tracking of authorizations for medical procedures, specialty medications, and advanced surgical cases. Each request includes full documentation of reference numbers and follow-up status. The outcome is a predictable surgical pipeline with auditable visibility, ensuring your surgeons and clinics stay on schedule.
Portal and Inbox Routing
Handle triage and routing of portal and inbox messages with documented resolution
QOP Eye Care manages the triage of inbound portal and inbox messages, preventing backlogs that frustrate patients. We categorize and route requests—from prescription refills to frame status inquiries—with clear notes and status updates. Anything requiring clinical judgment or retail policy decisions is escalated immediately, ensuring a consistent and professional patient experience.
Tailored Service
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with QOP Eye Care.
Dedicated Full-Time Specialist
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
Everything you need to know
How do we decide what services to start with?
We start with a discovery call and prioritize the services creating the most operational load or business risk for your clinic, as long as they can be defined with clear completion rules. QOP Eye Care only takes on services that can be scoped tightly enough to execute consistently.
How does work enter the workflow?
Intake depends on the service. Work can arrive through EHR integrations, system triggers, scheduled batches, shared queues, or an agreed handoff process with your team. The intake method is defined per service so there is a consistent workflow.
Do you work in our systems or your systems?
Workflow execution varies based on the specific task. We may work within your clinic’s systems, our own QOP Eye Care systems, or integrate both to maintain seamless alignment and traceability. This flexibility ensures efficient and transparent processes.
How do you define what counts as “complete”?
Each service is broken into defined outcome types with written completion rules. If evidence is required—such as a status update, confirmation, record note, or log entry—it is defined upfront.
How does pricing work?
Pricing is outcome-based. Each outcome type has a unit price tied to the completion rules. Most clients maintain a recurring service credit or minimum commitment, with usage applied based on completed outcomes. Out-of-scope or blocked items are never counted as completed.
What does onboarding look like?
We align on scope and outcomes, confirm the intake method, set up any required tools or integrations, and run a short validation ramp. Once completion rules match day-to-day reality, QOP Eye Care executes in steady state using the same definitions and pricing.
“We brought QOP Eye Care in to take two things off our plate: handling a defined work queue end-to-end, and running follow-ups so nothing stalls after the first touch. Within the first few weeks, we had clear work item definitions, clean intake, and a steady completion rhythm that our internal team could actually rely on.
The difference is that it’s not “support hours” or vague coverage. We see exactly what was completed, what is in progress, and what is blocked. QOP Eye Care plugged into our systems and workflows, and we only pay for outcomes we can verify. Our backlog stopped growing, turnaround became predictable, and we cut a lot of internal time spent chasing updates.”
Jessica Carter
Director of Patient Operations
Real stories of growth